Curves & Clubs – Return & Exchange Policy

At Curves & Clubs, we take pride in providing quality golf apparel, hats, and accessories. We want you to be completely satisfied with your purchase. If something isn't quite right, we're happy to assist with a return or exchange under the following guidelines.

1. Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return:

Items must be unworn, unused, unwashed, and in their original condition.

All original tags, labels, and packaging must be included when applicable.

Items must be free of stains, odors, damage, or signs of wear.

Proof of purchase or a valid order number is required.

Returns must be requested and authorized before merchandise is shipped back.

Items that do not meet these requirements may be refused.

2. Exchanges

Ordered the wrong size, color, or style? We're happy to help you find the right fit!

At Curves & Clubs, we offer the most convenient option for exchanging merchandise.

Expedited Exchange (Recommended)

For the fastest and most convenient exchange experience, we recommend using our ReadyReturns Portal found on the RETURNS AND EXCHANGES tab on our website.

Visit our ReadyReturns Portal and initiate a return.

Select Store Credit as your preferred return resolution.

Return the original merchandise following the instructions provided.

Once your return has been received, inspected, and approved, your store credit will be issued.

Use your store credit to place a new order for the correct size, color, or style.

Why choose this option?

Convenient, self-service return process.

Shop for your preferred replacement without waiting for a traditional exchange to be processed.

Select from any available merchandise on our website.

Receive store credit toward your new purchase once your return is approved.

Please note: Replacement merchandise is subject to availability. If you would like to secure a replacement before your return is processed, you may place a new order immediately using your original payment method and apply your store credit toward a future purchase.

3. Return Shipping Costs

For standard returns due to personal preference, sizing, or ordering mistakes:

Customers are responsible for return shipping costs.

Original shipping charges are nonrefundable.

We recommend using a trackable shipping service.

Curves & Clubs is not responsible for return packages lost or damaged in transit before they reach our facility.

Return packages must be sent to the address provided in your return authorization instructions.

Please do not send returns without first contacting our customer support team.

4. Refunds

At Curves & Clubs, we want to make the return and refund process as simple, convenient, and hassle-free as possible!

Our ReadyReturns Portal offers an incredibly user-friendly experience, allowing you to initiate and manage your return in just a few easy steps.

All you need is your email address and order number to get started!

How Our Refund Process Works

Start Your Return: Visit our ReadyReturns Portal and enter your email address and order number.

Follow the Instructions: Select the item you'd like to return and follow the simple instructions provided through the portal.

Ship Your Item Back: Return your merchandise using the shipping instructions provided.

Return Inspection: Once your return is received and inspected, we'll notify you whether your refund has been approved.

Receive Your Refund: Approved refunds will be issued to your original payment method.

Refund Processing & Important Information

Approved refunds will generally be processed within 5 business days of approval.

Original shipping charges are nonrefundable unless the return results from our error or otherwise required by law.

Banks and payment providers may require additional time to post the refund to your account.

Refunds are issued for eligible returned merchandise, less any applicable deductions disclosed and permitted by law.

Want to Exchange Instead?

For a convenient alternative to a traditional exchange, select Store Credit through our ReadyReturns Portal, when available. Once your return is approved and your credit is issued, you can use it to purchase the correct size, color, style, or another item from our collection.

Ready to get started? Visit our ReadyReturns Portal with your email address and order number. It's that easy!

5. Incorrect, Damaged, or Defective Items

At Curves & Clubs, we take pride in our products and want every order to arrive exactly as expected. If you receive an incorrect, damaged, or defective item, we're here to make things right!

For the fastest and most convenient resolution, we encourage you to use our ReadyReturns Portal and select STORE CREDIT when submitting your request.

Our portal provides an incredibly user-friendly experience, making it easy to resolve an issue without the hassle of lengthy email exchanges.

All you need is your email address and order number to get started!

How to Report an Issue

Visit Our ReadyReturns Portal: Enter your email address and order number.

Select the Affected Item: Choose the product that was incorrect, damaged, or defective.

Provide the Reason: Indicate the issue and upload clear photos of the merchandise and packaging, if applicable.

Select STORE CREDIT: For the fastest service, choose STORE CREDIT as your preferred resolution.

Receive Your Resolution: Once your request is reviewed and approved, we'll provide instructions for any required return and issue your store credit in accordance with our return process.

Important Information

Please report incorrect, damaged, or defective merchandise within 7 days of delivery.

Photos of the merchandise and packaging may be required to help us evaluate your request.

Store credit can be used toward purchasing a replacement or any other available product on our website.

If you prefer a replacement or refund to your original payment method, please contact our customer support team so we can review the appropriate resolution.

For verified errors on our part or defective merchandise, customers will not be responsible for additional shipping costs associated with correcting the issue.

We're committed to making things right! Whether your order arrived damaged, contained the wrong item, or had a manufacturing defect, our goal is to resolve the issue quickly and make your shopping experience as smooth as possible.

Ready to get started? Visit our ReadyReturns Portal, enter your email address and order number, and select STORE CREDIT for expedited

If the error was made by Curves & Clubs, we will cover the necessary return and replacement shipping costs.

This policy does not limit any rights available under applicable consumer protection laws.

6. Nonreturnable Items

Unless defective, incorrectly supplied, or otherwise required by law, the following items are not eligible for return:

Gift cards.

Personalized or custom-made merchandise.

Items marked Final Sale at the time of purchase.

Merchandise that has been worn, washed, altered, or damaged after delivery.

Promotional bundles and discounted merchandise that are not marked Final Sale may be returned subject to the applicable terms of the promotion.

7. Promotional Offers and Bundles

For orders purchased through promotions such as Buy 2, Get 1 Free or other bundled discounts:

Returned items may affect eligibility for the original promotional discount.

Refund amounts will reflect the actual amount paid and any applicable promotional adjustments.

Free promotional items may need to be returned if the qualifying purchase is refunded.

Any promotional adjustments will be explained before the return is finalized.

8. Expedited Shipping

Expedited shipping options are available at checkout when offered.

Expedited shipping refers to the carrier's selected transit service.

Order processing time is separate from carrier transit time unless otherwise expressly stated at checkout.

Selecting expedited shipping does not guarantee same-day processing.

Expedited shipping charges are generally nonrefundable once the service has been provided.

If we fail to provide the shipping service purchased, please contact us so we can review the circumstances and determine an appropriate resolution.

9. Missing or Lost Packages

If your package is marked delivered but cannot be located:

Review the carrier's tracking information and delivery confirmation.

Check your mailbox, porch, parcel locker, or other designated delivery area.

Ask household members or neighbors whether they accepted the package.

Contact our customer support team if the package remains missing.

We will assist with reviewing available tracking information and, when appropriate, initiating a carrier investigation.

Claims involving lost, stolen, or mis delivered packages will be reviewed individually.

10. Orders Placed Through Third-Party Marketplaces

Orders placed through Amazon, TikTok Shop, Etsy, or other third-party marketplaces may be subject to the applicable marketplace's return and refund policies.

Customers should initiate returns through the marketplace where the original purchase was completed when required by that platform.

11. How to Request a Return or Exchange

To begin a return or exchange, please visit the RETURNS AND EXCHANGES tab on our website to activate the Ready Returns portal.

Our ReadyReturns Portal offers an incredibly user-friendly experience, allowing you to initiate and manage your return in just a few easy steps.

All you need is your email address and order number to get started!

Please do not mail merchandise back without receiving return authorization.

12. Contact Us

Curves & Clubs Customer Support

Website: https://curvesandclubs.us

Customer Support Email: info@curvesandclubs.us

For questions about returns, exchanges, refunds, or shipping, please contact us through our website.

We appreciate your business and thank you for supporting Curves & Clubs!

Our goal is to provide quality products, fair policies, and excellent customer service while keeping our small business sustainable.

Last Updated: October 29, 2026